Hello everyone, We want to provide full transparency regarding recent performance issues some of you have experienced. Following our latest security update, we’ve identified that the enhancements—while essential—have had a heavier impact on app performance than expected. We want to assure you that your information remains fully protected ... Read More »
We are working on implementing preventative measures to stop DDOS attacks and ottages like this as we speak. Rest assured we have made a point of it to ensure that we will never have an error like this again. Below is information on a VPN which should help with all connection issues currently.We’ve put together a VPN that’s been tested to work ... Read More »
Due to ongoing DDoS attacks on the server, many customers have had to temporarily use a VPN—even after updating their usernames and passwords for added security. If you’ve followed all our recommendations and are still experiencing issues, a VPN may help your device sync properly with the server. We recommend Surfshark or IPVanish—both ... Read More »
If you have troubleshot and your logins do not work and you have not put in a ticket, please let us know we will get you updated instructions and help. If you have gotten the troubleshooting methods with your new logins and are still having errors, please try the use of a VPN while logging in. You should only need it to log in not to view. If ... Read More »
Hello, We are aware that some users are currently experiencing login issues. This is due to a site-wide password update that is currently being implemented. To resolve the issue, please follow these steps: Navigate to your Tivimate settings and log out of your account. Log back in using your existing credentials. If your login is ... Read More »
